The following field alert pertains to technicians servicing Portable & Desktop systems.
Regions – All
Systems – Alienware, Inspiron, Vostro, Latitude, Optiplex, Precision, Tablets, XPS
BIOS Corruption is one of the potential causes for “NO BOOT/NO POST” scenario. To overcome such situations, the BIOS supports the ability to perform a “Crisis Recovery” that will allow the user to replace a “corrupted” BIOS with a working one.
BIOS Recovery 2 (or BIOS Recovery from Hard Drive) is the 2nd gen of BIOS recovery on Dell systems. BIOS Recovery from Hard Drive is the BIOS feature that adds the capability to recover a corrupted BIOS with a BIOS recovery file from the system primary hard drive.
BIOS Recovery MUST be performed before replacing the component on all NO BOOT/NO POST cases. If BIOS Recovery fails to fix the issue reseat all the components before replacing the faulty component for the NO BOOT/NO POST case.
The presence of the “BIOS Recovery from Hard Drive” field in BIOS Setup identifies a system supporting BIOS Recovery 2.
- Apply the BIOS Recovery trigger to invoke BIOS recovery process.
- User will be presented by a BIOS Recovery page if the BIOS Recovery feature is functional and the recovery file is found and valid from the hard drive.
o If Admin password is installed and valid, user is prompted with the Password Request before the BIOS Recovery page is entered. If necessary, use the Password Jumper to clear the password.
- Choose and confirm the “Recover BIOS” option
- BIOS proceeds with the BIOS recovery.
- BIOS reboots.
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